Return to Help Index
|Pricing and Billing|
|Do I have to pay sales tax?|
|You only have to pay sales tax if you are located in the same state as our warehouse.|
|I have a question on my charges.|
|Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.|
|I need a copy of my receipt/invoice.|
|Click the "My Account / Order Status" link at the top right hand side of our site to print invoices.|
|When will my credit appear on my account?|
|Credits usually take 7-10 business days from the time we receive your item(s).|
|When will my credit card be charged?|
|Your credit card will be charged within 24 hours prior to shipment of your item(s).|
How long is a Tack Warehouse's layaway contract?
Layaway contracts are 8 weeks. For purchases of $300 or more, a 12-week option is available in-store.
Are there any fees?
Except where prohibited by law, an 8 week contract requires a $5 Service Fee and a 12-week layaway contract requires a $10 Service Fee.*
Can I cancel a layaway contract?
Yes, you can cancel any layaway contract. You will receive a refund of your payments made to date minus the Service and Cancellation Fees.*
Are all items online available for layaway?
Contact us for items available for online layaway.
What are my payments?
4 easy payments of balance due are required after down payment for an 8 week contract and 6 easy payments of balance due are required for a 12-week contract.
What if I miss a layaway payment?
You have a 7-day grace* period after your payment due date before your contract is cancelled and items are returned to stock. If you do not contact us within 1 month of a missed payment, then you forfeit any money put down on item. A nonrefundable Cancellation Fee will apply.*
Where can I make my payments?