It's our mission to ensure that your tackwarehouse.com shopping experience is simple and enjoyable.
30 Day Money Back Guarantee
If you are not completely satisfied with an item, you may return it within 30 days of receipt purchase.
Please prepay postage at the point of return. Please send your merchandise back via INSURED UPS or INSURED USPS PARCEL POST with tracking number to the following address:
Tack Warehouse, Customer Service
917 Main St
Woodland, Ca 95695
Please include a copy of your original invoice with return and include a Return Authorization Number obtained from our customer service printed on original receipt.
* The returned item must be in its original condition and include all parts, accessories and packaging. Call us to obtain a Return Authorization Number (RA#) and shipping instructions. Include a copy of the original invoice with your return and write your RA# visibly on the outside of the shipping package and on the packing slip.
Missing, Damaged, Defective or Incorrect Item Sent Return Policy
If an item is missing, damaged, defective or incorrect, you must contact us by phone or email within 5 days of the purchase receipt so that our customer care specialists can explain what steps need to be taken. After 30 days, you must contact the manufacturer about defective or damaged merchandise.
Saddle Return Policy
Items may be subject to a 10% handling and restocking fee. Due to safety standards and other regulations, we cannot accept returns for the following categories: DVDs, CDs, Books, Maps, Computer Software, Undergarments, Food Items, Dewormer, Flea and Tick Topical Treatments, Special Orders (non-stock or large quantities of in-stock items), and Discontinued Items. Personalized items cannot be exchanged or returned unless there was an error on our part; damaged, defective, wrong item sent, etc...
If a saddles does not fit the horse or rider the saddle
must be returned unused. When fitting a horse saddle use a clean blanket or towel before placing the saddle on your horse’s back. We do not accept returns on used saddles.
Bit Return Policy
If a bit is not correct it must be returned unused or marred by horses teeth. We do not accept returns on used bits.
How long will it take for me to receive a credit once I return an item?
We administer return credits within 48 hours after the product is received in our return center.
Will I be reimbursed for my return shipping costs?
tackwarehouse.com does not reimburse return shipping for products returned for reasons that are not the fault of Tack Warehouse.
Are there any promotional exclusions?
Tack Warehouse is committed to providing you with competitive prices. Due to market changes, prices are subject to change without notice. Some products will be excluded from discounts due to manufacturer guidelines. All item(s) sold with a quantity discount and returned, may be charged at the original sale price, if item(s) purchased fail to qualify for the quantity discount. If you have any questions, please call our customer service department. We are not responsible for typographical errors or omissions. Due to circumstances beyond our control, all products may not be available all the time.
Promotional shipping offers cannot be applied to orders being shipped via Air (Next Day or Second Day). All offers are while supplies last and may not be combined with any other promotional offers or discounts or applied to previous or Business to Business orders.
Promotional discounts that apply to the order total will be reflected at checkout. Order total excludes taxes, shipping & handling charges, processing fees and the purchase of gift certificates. Due to manufacturer guidelines and the low prices we have on all products, clippers, clipper blades, and certain other products are excluded from promotional discounts. Due to market changes or circumstances beyond our control, all prices are subject to change without notice. We are not responsible for any typographical errors